Cancellation Policy - General Booking

1. Cancellation of your booking must be in writing through the submission of the cancellation form (here) or by email your intention to cancel your booking to booking@gosnoop.co  
2. You are entitled to a full refund if you provide us with cancellation notice 48 hours prior to your booked session start time.
3. You are entitled to a 50% refund if  you provide us with cancellation notice 24 hours prior to your booked session start time. No refunds will be granted for any cancellation after 24 hours.
4. You can choose to change your game slot to another date (subject to availability). Permission to do these 48 hours before start is subject to 200 baht per person fee and is entirely at the discretion of the GoSnoop Management.
5. If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.

Cancellation Policy - Private Session

1. Cancellation of your booking must be in writing by email to booking@gosnoop.co
2. You are free to cancel your booking with no penalty up until 48 hours prior to the Game starting time
3. Any cancellation or adjustment can be made. Permission to do these 48 hours before the start is subject to a fee and is entirely at the discretion of the GoSnoop Management.
4. No refunds will be granted for any cancellation or alteration of the event after 48 hours prior to the Game start time.
5. If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.